I pointed out that airlines have agreed to waive their amendment fees and he eventually accepted that, but insisted the dates I had requested were unavailable, even though I could see they were free on Opodo’s and the airline’s websites. It’s all just so draining though isn’t it? Since then, I have called repeatedly to ask for a refund or a credit note and each time been promised call backs within 48 hours that never came. My calls go unanswered and get cut off, when others don’t.. #fail #COVID2019 #COVID19 #coronavirus. The airlines have told me they are happy to refund me but I must claim through Opodo. Is there an official complaint you can make, any independent body? Our systems automatically informs customers if there has been a change to their booking. Opodo apparently rang Korean Air whilst I was on the call and they agreed to refund this was 5th March, I thought they said this would take 19 days, when nothing was recived my partner sat on the phone all day and eventually got through and they said they had told me it would take 90 days. Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. Unless the airline has already repaid the booking agent, don’t let it pass the buck back to the agent. Another day closer to my flight and still no reply to chat messages, emails or calls from @skytours @TripAdvisor to change my @VirginAtlantic flights. Opodo’s attitude to customer service has always kept my inbox portly. I lost my job in March and we just can't afford those fees now. Opodo tells the Observer: “We appreciate the current, unprecedented environment is frustrating for our customers. Or maybe it is, and I just didn’t see it? Travel agent Opodo customer service ‘could take a week’ to respond to coronavirus questions Jessica Lindsay Thursday 12 Mar 2020 9:03 am … ‘If our customers are travelling in 48 hours to a specific restricted area we are asking them to contact us via our 24/7 phoneline or online chat. t. 9. Opodo is using the Covid crisis as a reason for non-existent customer service. AIBU. Will they refund me directly instead of going through Opodo? Sorry cut, Opodo have notoriously crap customer service. This may not leave enough time and I am sceptical about how they may treat these enquiries anyway. Tout d’abord, afin de faciliter les démarches et de ne pas engorger le ​service client Opodo qui fait face à une recrudescence sans précédent de demandes d’annulation et de remboursement, il est demandé aux utilisateurs et clients de ne procéder à quelconque demande que ​dans les7 jours précédents le vol concerné par votre demande. Oh no, that is exactly what I DIDN’T want to hear! The person in the call centre was very nice but they obviously haven’t started the refund process. Or used chargeback successfully? The airline Iceland Air says that changes must go through the agency (Opodo). The refund has to come via Opodo as I understand it.If you do try chargeback make sure you log all communication (and attempted communication) with Opodo as evidence.It looks like we may loose our money as I've lost the will to fight them anymore, I've spent hours and hours on the phone getting fobbed off and even written to corporate HQ. To comment on this thread you need to create a Mumsnet account. I spent £2,855 on flights for four passengers to my brother’s wedding, including a £135 premium for Opodo’s “Cancel For Any Reason Guarantee”. If you have had a Covid refund from Opodo, were they charging the fees?Obviously my fault for not looking at the t&cs but I found the flights on Skyscanner and thought I was booking directly with the airlines. All rights reserved. Maybe it’s worth just taking the vouchers they are offering, as then I won’t lose £100. The agency are not answering calls and it seems as if going through the customer service route can take up to 7 days. Vous devrez fournir les informations nécessaires pour prouver votre résidence. At the bottom of the small print it says unspecified force majeure events don’t count, Wed 20 May 2020 07.00 BST Add other destinations and compare! Violence breaks out at anti-mask march on first night of second lockdown, Students tear down lockdown fences put up outside halls 'without warning', Boris Johnson insists four week lockdown is enough to slow virus spread. © 2020 Guardian News & Media Limited or its affiliated companies. Share your tips for making learning fun for your children with VTech - £100 voucher to be won, How do you relax when you have 10 minutes to spare? F. Opodo will automatically apply the prices with the corresponding discount for residents. I eventually got through days later, after holding the line for three hours, and was told that rebooking would cost £150 per person – in amendment fees and the fare difference – to change the tickets. While it’s understandable that travel agents are swamped with calls at present, there seems to be little recourse for those who need to firm up plans more urgently. Now, in Covid times, the despair is deafening from passengers in the same situation. to . The daily lifestyle email from Metro.co.uk. Save up to 40%. Such a nightmare. Opodo is using the Covid crisis as a reason for non-existent customer service. You can add up to 3 destinations . We cannot find the city or airport . This was all before Coronavirus, it's been nearly 9 months now. This is page 1 of 1 (This thread has 3 messages.). If you’ve got travel plans coming up in the near future, you’re likely looking for other options, or at least for clarification over whether it’s wise to make your trip. As customers frantically tweet the agent – who operate online but don’t currently have a web-chat service that allows you to speak to a representative – the Opodo team are responding that they’re ‘currently experiencing a higher volume of queries due to current global events.’. I spoke to someone at Opodo month ago and they said they had requested the refund from the airlines. FML!!! I have got nowhere.SorryNote to anyone thinking of using them....never ever use opodo. Visit our live blog for the latest updates Coronavirus news live. We are currently experiencing a higher volume of queries due to current global events. Our teams across the business are working hard to alleviate this as much as possible.”. Opodo appliquera automatiquement les prix avec la remise correspondante pour les résidents. Opodo rassure ses clients en indiquant que toutes les demandes seront étudiées mais qu’il est nécessaire que les clients soient patients et cléments compte tenu du contexte e… I had no idea I was booking through 3rd party until I got the confirmation email.How difficult a process is chargeback? With Compass by Opodo, we show you inspiring destinations you can reach from . DSS has announced a Christmas list after we've already finished shopping. The wedding – and the flights – were later cancelled due to Covid and I tried to rebook for a later date, but Opodo was unreachable by phone and chatbot. I guess that I will have to try and speak to them again. Travellers are also being advised by the government to ‘check with your airline, tour operator, cruise line or other transport and accommodation providers as applicable’ with any concerns about their destination. An Opodo spokesperson commented, ‘The situation is changing rapidly and we are in constant contact with our airline partners for the latest guidance on our customer’s bookings. They are signposting people to TravelHealthPro for further guidance on travel, and stating that the list of countries it’s safe to travel to is regularly changing. Close . Flights ; Hotels ; Flight + Hotel . Get married in the sky with this private jet wedding package, Why a fitness retreat in the Mediterranean paradise of Gozo should be on the top of your travel list, Rewild, recharge and recover from 2020 down at Thera-Sea, On The Road With: Aled Jones on bomb scares, bullet trains and seeing sharks at Byron Bay, Writer recreates the most cliché travel pics to suit life in 2020, Travellers are also being advised by the government, Healthy living really does give your skin a ‘golden glow’, scientists say, Moment affectionate pit bull makes friends with baby. The flights are with Easyjet. Those who do succeed in getting hold of an agent are reporting flat refusals to refund their money and indefinite waits for the vouchers promised instead. Last modified on Wed 1 Jul 2020 17.23 BST. s. F. Nous sommes désolés mais la page demandée n'est pas disponible. F. Si l'un des passagers ne peut pas prouver qu'il est résident, son billet ne sera pas valide! Other travel agents and aggregators have also been criticised for their handling of customers when it comes to questions about coronavirus and what to do. Car hire Flight 1 . Compare and save. To have thought it couldn’t get worse? Share with Nintendo - £100 voucher to be won. We tried charge back and were initially refunded the money but now it looks as though the credit card company are taking the money back again (it's to do with a third party provider being involved). S. Search: Change search á. f Close f? We had a dispute over the airline who we booked with changing their scheduled flight time by 6h after we booked with them, rendering the flights useless to us. ‘Instructions from governments and airlines are changing rapidly and in each case we are doing our utmost to assist them in the shortest period of time.’, MORE : Healthy living really does give your skin a ‘golden glow’, scientists say, MORE : Moment affectionate pit bull makes friends with baby. Although there are scores of others in the same boat, it admitted to me that it had let you down and promised a refund. Those persuaded to buy the “Cancel For Any Reason Guarantee” are no better off because it turns out that one reason why it won’t pass muster is … Covid-19. I've just logged onto my account and there seems to be no record of a refund being requested.A quick Google search tells me they charge £25pp so that would mean £100 for us. I am a consultant radiologist with the NHS and do not have time to keep chasing. What is really annoying is that on Skyscanner it isn’t clear you are buying through a third party. I haven't been able to get through to Opodo again. As a result, they say it could be up to seven days between the initial call from customers and a response from a customer service representative. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. For less urgent bookings, customers looking to make voluntarily changes, and for contact made to us via social media, we are advising it may take up to 7 days to respond due to the demand created by these unprecedented events, although imminent departures are being prioritised by our teams. Has anyone received a refund from Opodo for cancelled flights? If you’re a customer of Opodo, however, those answers might not exactly be forthcoming, as the travel agent has confirmed that it could take up to a week to respond to queries. We are working hard to assist our customers as per our partners' policies. The excuse is near the bottom of the small print which says that unspecified force majeure events don’t count. Do i have a moral obligation to tell people I can't deliver their bacon sandwiches? The second is this: your contract is with the airline, no matter what platform you book through, and under EU Denied Boarding Regulations it’s the airline that is responsible for refunding you if it’s an EU carrier, or flying from or to an EU airport. Opodo, une agence de voyage proposant aux usagers un accès rapide à des offres de voyage exceptionnelles, filtrées selon leur besoin, ou bien leur budget. Book with flexibility We offer a Flexible Travel Dates service including COVID-19 cover on all tickets not already covered by the airline. Please note, it could take up to 7 days for us to respond. Available for everyone, funded by readers. Sorry cut, Opodo have notoriously crap customer service.We had a dispute over the airline who we booked with changing their scheduled flight time by 6h after we booked with them, rendering the flights useless to us. This was all before Coronavirus, it's been nearly 9 months now. If some passengers are residents and others are not, you must book separately. A number of airlines, including EasyJet and British Airways – have suspended flights from the UK to Italy for the time being, with those who had booked to travel being issued refunds. There are two points worth endlessly repeating: if you steer clear of third-party booking sites and buy direct from the airline whenever possible, it cuts out the middleman when things go wrong and can even work out cheaper.

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